KRAMA Privacy Policy

Effective Date: September 28, 2025

This Privacy Policy describes how KRAMA, operating the website KRAMABYANJANA.COM (the "Site"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase of our home decor products from the Site. We are committed to protecting your privacy and handling your data with transparency and integrity.

1. Information We Collect

We collect information to process your orders, provide customer support, and improve your experience on our Site. This information falls into two categories:

A. Information You Directly Provide

This is the information you actively give us when creating an account, placing an order for our physical goods, or contacting us. This data is necessary for contract fulfillment.

Contact Details: Your name, shipping and billing addresses, email address, and phone number.
Order Details: Information about the home decor products you purchase, order history, and customer service records.
Account Credentials: Encrypted username and password.
Payment Information: Financial transaction details are processed by certified third-party payment processors (e.g., Stripe, PayPal). KRAMA does not store your full credit card details.

B. Information Collected Automatically

When you browse the Site, we automatically collect certain technical data using cookies, log files, and similar tracking technologies.

Device Information: IP address, browser type, operating system, and unique device identifiers.
Usage Information: Pages viewed, products searched, referral source, and time stamps.
Location Data: Approximate geopolitical location inferred from your IP address.

2. How We Use Your Information

We use your personal information for several primary purposes:

Fulfilling Orders and Logistics: To process your payment, arrange for the shipping and delivery of physical home decor goods, provide invoices, and manage returns and exchanges.
Customer Support: To respond to your inquiries, resolve disputes, and address any issues related to our products or services.
Site Improvement: To monitor and analyze trends, usage, and activity, allowing us to improve the design and functionality of the Site and enhance security.
Marketing and Communications: To send promotional messages and updates about KRAMA products and services, but only if you have provided explicit consent (opt-in).

3. Sharing Your Personal Information

We do not sell your personal information. We only share it with trusted third parties who assist us in operating our business and fulfilling our obligations to you:

Logistics and Shipping Providers: To manage the physical transport and delivery of the products you purchase.
Payment Processors: To securely handle payment transactions.
Service Providers: Companies that provide us with services such as data analytics, marketing assistance, and web hosting.
Legal Compliance: We may disclose information if required by law or necessary to respond to a legal process, protect our rights, or ensure the safety of our users.

4. Cookies and Tracking Technologies

We use cookies to ensure the Site functions properly, remember your preferences, and analyze site traffic. You have the right to control the use of cookies. You can manage or disable cookies through your browser settings, though this may affect the functionality of the Site.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or request the deletion of your personal information. To exercise these rights, please contact us using the details provided below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us at:

KRAMA Data Integrity Office

Email: kramabyanjana@gmail.com
Phone: +91-8284000030
Postal Address: 168 upper ground floor block A Shivalik malviya nagar 171225